Sonex Aircraft Terms & Conditions

Terms & Conditions Subject Index: Click on a subject
heading below to link to the topic on this page.



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Buying Previously Owned Sonex Plans and Complete Kits:

Sonex Plans that have not been used to build an Airframe may
be resold. In order for Sonex, LLC to recognize the transfer of ownership,
three actions must be taken. One by the Seller and two by the Buyer:

Seller: The Sonex Articles of Agreement and
Waiver of Liability requires the seller to notify Sonex, LLC of the
ownership transfer in writing. This is most easily accomplished by
messaging and submitting documents to the Orders/Customer
Service department via the Sonex Contact Form.

Buyer: The buyer (new owner) must sign and
return their own completed copy of the Articles of Agreement and Waiver of
Liability (http://www.sonexaircraft.com/documents/liability.pdf) along
with a $100 ownership transfer fee. Copies, faxes and email attachments are
accepted, as long as they are legible. Credit Cards are accepted for the
ownership transfer fee along with checks. US Mail for payment by check: Sonex
LLC, 511 Aviation Rd, Oshkosh, WI 54902. Please leave all seller
signature lines blank.
Sonex is always considered the seller and will
sign the documentation when it is received. Note: If the buyer is
purchasing a complete kit or flying aircraft, then a copy of the signed FAA
Bill of Sale (Form 8050-2) must also be included with the Planholder Buyer
Agreement. The FAA values the chain of ownership with all kit aircraft and
aircraft registration can become very difficult if this chain is not
documented by all owners. We encourage all individuals involved the
ownership transfer process to visit <(http://www.faa.gov) for more information on
FAA requirements.

If you did not receive the
original document form the seller, or do not have access to it, Sonex will
re-initiate the chain of ownership by issuing a new copy to the original
owner. From there, it is the responsibility of the new owner to ensure all
previous owners are documented and signed.

Once the signed Articles of Agreement and Waiver of Liability
and ownership transfer fee are received from the new owner and written
notice of the transfer of ownership is received from the seller, the new
owner assumes all of the rights and privileges of the original purchaser
with two exceptions:

  • No parts exchanges are accepted from
    second-hand kit/parts owners.
  • Part warranties are not
    transferrable to new owners.

Other Notes on Plan Transfers:

  • Ownership transfers typically take 5-10 business days to
    process, beginning from the first day that all requirements are received by
    Sonex staff.
  • Once a transfer is complete, you will be notified via email
    with a PAID invoice for your ownership transfer fee. Upon receiving this
    email notification, you will be able to create
    a Sonex Web Store account
     and be granted Sonex aircraft
    Plans Owner membership status, allowing you to access all restricted Web
    Store product categories.
  • Participation in the e-mail groups, technical support, or
    placing of orders will not be allowed until the ownership transfer process
    is complete.
  • Complete Sonex Kits share the serial number of the set of
    plans they are purchased under. Therefore, whenever a Sonex kit is re-sold
    or transferred, the set of plans they are purchased under is part of that
    transaction and must remain with the kit.
  • Any amount due to Sonex under the Serial Number must be paid
    before an ownership transfer is allowed.
  • Any Sonex aircraft that is known to have been heavily
    damaged in an incident or accident is not eligible for ownership transfer.
    Component parts may be salvaged from the aircraft and used on a new serial
    number purchased from Sonex.
  • The last registered owner of the plans will be held
    accountable for any use of the plans or parts that violate intellectual
    property laws and/or Articles of Agreement and Waiver of Liability terms.

International Ownership Transfer and Plans Building
Availability:
 Sonex Plans Ownership Transfers are only available to
customers in the United States, Canada, Australia and New Zealand. Complete
Airframe Kit and Sub-Kit projects along with flying aircraft are eligible
for transfer in all countries worldwide.

Buyer beware: Only one set of Sonex
Spar Caps are sold per plan serial number. It is the buyer’s responsibility
to check with Sonex, LLC to ensure Spars have not been previously sold
under the prospective buyer’s serial number.

Make Sure You’re Getting a Good Deal: Read
Sonex guidance on Buying
New vs. Used kits and aircraft.


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Buying Flying Sonex Aircraft:

Any Flying Sonex aircraft carries the Serial number of the
Sonex Plans used to build it. In order for the flying aircraft ownership
transfer to be recognized by Sonex, LLC the procedure for Buying Sonex
Plans (above) must be followed by Buyer and Seller. The Sonex Plans (print
set) must be sold with the corresponding aircraft. It is the responsibility
of the buyer to make sure the plans are included in the purchase of any 2nd
hand aircrafts. Part warranties are not transferable to new owners, and
parts exchanges are not accepted.

Note: we recommend that all Sonex aircraft owners utilize
their own buyer agreement when selling Experimental Amateur-Built aircraft,
such as the template provided by EAA on their Members Only web site (log-in
required): https://www.eaa.org/eaa/aircraft-building/builderresources/next-steps-after-your-airplane-is-built/liability-sale-agreement-for-selling-your-homebuilt?_id=EB237E386086434B828932A6EA08AF80&_z=z

Make Sure You’re Getting a Good Deal: Read
Sonex guidance on Buying New vs. Used kits and aircraft.


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Selling Previously Owned Sonex Component Parts:

All Sonex Component Parts may be resold without correspondence
with Sonex, LLC. It is the buyer’s responsibility to ensure that the parts
are genuine Sonex component parts. Note that Part warranties are not
transferable to the new owner, and parts exchanges are not accepted.


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Warranty Information:

Sonex, LLC values each and every customer. If there is a
problem with any part or service provided, please contact us immediately
(see "Part Returns and Exchanges" below). Sonex, LLC exclusively
sells experimental (non-PMA’d) aircraft parts. There is no warranty for
these parts, implied or intended, unless explicitly stated in the part
documentation. Sonex, LLC is not responsible for any incidental or
consequential damages resulting from the use of any product offerings
including direct or indirect labor, lodging, repair, medical or legal
expenses incurred by a customer, or any agent of the customer. The user is
responsible for the entire risk of all parts used on their aircraft. All
Electrical Components sold by Sonex, LLC are not eligible for return,
exchange or factory service. This is standard industry practice. These
component parts (including but not limited to the AeroVee secondary
ignition pick-up modules and coils, stator alternator, magnetron ignition
units, and regulator) are shipped from the Sonex Factory as functional
tested components. We have seen cases where they are returned to the Sonex
facility in a damaged condition from improper wiring. Also, it should be
noted that the majority of "defective" electrical parts returned
to us are fully functional. We encourage all builders to wire their engine
and ignition per the detailed wiring diagrams provided in the manuals.
Parts obtained second-hand are not eligible for warranty or exchange under
any circumstances.


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Part Returns or Exchanges:

For Shipping Damage, please refer to the SHIPPING
DAMAGE
 Section below.

No part returns or exchanges are accepted by Sonex, LLC after
30 days from date of purchase. Special Order items, including but not
limited to propellers, instruments and upholstery, are not eligible for
return or exchange. All part returns must be authorized in writing from Sonex,
LLC before they are returned for repair, replacement, or exchange. This can
best be accomplished by messaging the Product
Support department via the Sonex Contact Form
 with
an explanation of the issue and detailed images where appropriate. If an
issue is found, Sonex, LLC will issue a Return Material Authorization (RMA)
number and instructions for returning the part or assembly for repair,
replacement, exchange, or refund. Any refund is subject to a restocking
charge depending on the condition of the returned part. Any part returned
without an RMA will be immediately returned at the owner’s expense. As with
standard practice in all industries, regardless of the corrective action on
any (RMA) returned part, shipping expenses to and from the Sonex facility
are the customer’s responsibility. Sonex reserves the right to determine
how a warranty repair will be made in lieu of part replacement. RMA numbers
can be obtained by contacting Sonex by messaging the Product
Support department via the Sonex Contact Form.
 Part
Exchanges are subject to a minimum handling and restocking fee of 20%
subject to the condition of the returned parts. Parts obtained second-hand
are not eligible for warranty or exchange under any circumstances.


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Technical Support:

Sonex and AeroConversions customers are encouraged to utilize
the provided technical documentation to the greatest extent possible when
troubleshooting technical problems. Customers may also contact Sonex and
AeroConversions Technical Support staff by messaging the Product
Support department via the Sonex Contact Form,
 or
by contacting Technical Support via telephone at 920-231-8297 during the
days and hours posted at: https://www.sonexaircraft.com/contact-information/


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Obtaining a Kit Bill of Sale:

Sonex, LLC will issue an FAA Form 8050-2 Kit Bill of Sale form
to every kit purchased at the end of each month. If a previous kit builder
requires this form, contact the Orders/Customer
Service department via the Sonex Contact Form
 and
the signed FAA Bill of Sale form will be sent.


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Scratch Building Availability:

Legacy Sonex-A Model Plans are available for individual
purchase only to customers in the United States, Canada, Australia and New
Zealand. Customers in all other countries may only build using a Complete
Airframe Kit
<, Sub-Kits, or


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Articles of Agreement & Waiver of Liability with Sonex,
LLC:

All customers wishing to conduct any business transactions
with Sonex, LLC related to the construction, operation or support of a
Sonex aircraft, must sign and submit the most current version of the
Articles of Agreement & Waiver of Liability. Sonex aircraft planholders
who have already signed and submitted previous versions of the Articles of
Agreement & Waiver of Liability must re-submit the current version of
the Agreement before initiating new transactions. The Articles of Agreement
& Waiver of Liability can be downloaded at:http://www.sonexaircraft.com/documents/liability.pdf


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Placing Orders:

We strongly encourage our customers to use our Web Store http://www.sonexaircraft.com/eshop/ to
place orders.

Reasons to order via the Sonex Web Store:

  1. Safety
    and security of personal information
     including credit card
    numbers. Please note: credit cards are not processed immediately at the
    time the order is placed on the Web Store, but manually by the Sonex staff.
     
  2. Efficiency –
    All information needed to process an order is requested via online form
    rather than back-and-forth correspondence via phone & email which will
    prolong the final placement of your order.
     
  3. Accuracy –
    Customer is able to double check personal information and order particulars
    prior to submission.
     
  4. Customer
    order receipt
    < - Proof that your order was actually received and is being reviewed for processing.
     
  5. Order
    Comments/Notes
    < - Should you have any specific comments or instructions, the Web Store provides an order comments/notes field for you to explain your wishes.
     
  6. Reference/Tracking –
    The Web Store will provide you with an order number to reference upon
    contacting Sonex with any inquiry.

Please contact the Orders/Customer
Service department via the Sonex Contact Form
 should
you need any assistance in getting started using our secure Sonex Web
Store. We are happy to help.

General* Sonex orders are usually shipped within 0-14 business
days from the date the order was approved for packing** by Sonex staff.

*General Sonex orders = are not complete kits, sub-kits, or third-party
orders (items produced by third party vendors).
**Approved for packing = the staff has all of the correct information
needed as well as whatever payment is necessary for your particular order.

For larger orders (booked orders), like kits and engines, or
if there is a prolonged backorder in excess of 4 weeks, Sonex will contact
you with further information. Customers should keep in mind that third
party orders usually have extended lead times.

For customers who are unable to place their orders using the
Sonex Web Store:

Orders placed via telephone, fax or email must include the
customer name, billing address, shipping address, email, telephone, payment
method, item number, description, quantity, and cost. It is the customer’s
responsibility to notify Sonex, LLC of any billing or shipping address or
other contact information changes as they occur. The
following order forms are available for fax orders or mail orders, or to be
used as a reference for e-mail and telephone orders:

 

Complete Aircraft Kit, Kit-Minus-Tail,
Engine, Quick Build & SubSonex kit orders
require a 50% deposit and
submission of all required Buyer Agreements (above) to begin the ordering
process with an estimated delivery date and order confirmation supplied by Sonex,
LLC. Deposits are non-refundable after the customer has approved the Order
Confirmation.

Any delay in kit delivery
requested by the customer for any reason may incur higher pricing if a
price increase occurs between the time of order and delivery.

All prices and specifications
subject to change without notice.

Customer Responsibilities:

  • Customer Refusals or Delays – The
    customer is responsible for any shipping and warehouse charges,
    including shipping carrier and other 3rd party charges that
    may occur due to the refusal  or delay of delivery. An invoice will be
    sent to the customer reflecting such costs.
  • Additional Services – The customer
    is responsible for any shipping, warehouse or accessorial equipment
    charges that may occur due to customer request of additional shipping
    services not quoted or booked by Sonex, LLC including but not limited
    to Inside Delivery, Lift Gate Service, Appointment Fees, etc.
  • Customer Order Errors – Once an
    email or phone order is confirmed by the customer, or a Web Store
    order is submitted, any order entry errors made by the customer are
    the responsibility of the customer. This includes but is not limited
    to part number errors, quantity errors, and shipping address errors.
    An invoice will be sent to the customer reflecting such costs
    associated with the order error.
  • International Customs Duties, Taxes
    and Port Fees – The customer is responsible for any and all customs
    duties, taxes and port fees that may be incurred during international
    shipment, which will not typically be included in Sonex, LLC
    international freight quotes.

Walk-in Customers:

Customers may pick up orders
to save shipping cost. We strongly suggest customers place an order first
at http://www.sonexaircraft.com/eshop/ to
allow us time to prepare the order. Please allow at least two hours after
placing an order and 3-4 hours on Monday (which tends to be our busiest
day). The more advanced notice we have of a part pick-up order, the better.
Note that all pick-up orders are subject to 5% WI Sales Tax. Complete
Airframe Kit, Subkits, or AeroVee Engine Kit pick-up orders are subject to
current lead times.


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Required Spare Canopy for International Orders:

Aircraft Canopies are fragile items. Although Sonex canopies
are made from SonPlex Acrylic for better durability than standard
plexiglass, canopies may still be damaged by the builder during
installation and use or may be damaged during shipping. Canopies are large
items that require custom crating and are very expensive to ship overseas.

All International (excluding Canada and Mexico) Complete
Airframe Kit orders, Fuselage Sub-Kit orders, or individual parts orders
which include a canopy will have a discounted spare canopy fee added to the
order for the inclusion of a Required Spare Canopy. This spare canopy price
includes a $100 discount.


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Component Part Lead Times:

Sonex, LLC continues to use just-in-time manufacturing from a
wide range of suppliers to keep costs down and quality up. If particular
items have an unanticipated strong demand, occasionally they will be out of
stock for an extended period. Many component assemblies (AeroInjectors,
Trim Assemblies, etc.) are also built-to-order so if one component part is
missing the entire assembly must be back-ordered. Parts for Legacy A-Model
airframes may also have a prolonged lead-time. The best way to avoid delays
in your project is to order items well in advance of when they will be
required. Current lead times for specific items can be obtained by
contacting Sonex staff.


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Payment Methods:

  • Sonex accepts Visa,
    MasterCard, American Express, Discover Card, bank transfers, ACH, money
    orders, cashier’s checks, and personal checks. Credit card orders placed
    online are not processed automatically at the time of order but are
    manually processed by Sonex staff. Please note that the customer is
    responsible for bank charges that may apply. For all bank funds transfers,
    please request bank transfer information for each transfer performed. All
    domestic bank transfers are charged an additional $15.00 processing fee.
     
  • Payments may be
    made via bank funds transfer or by credit card (under USD $5,000). Please
    note that the customer is responsible for bank charges that may apply. For
    all bank funds transfers, please request bank transfer information for each
    transfer performed. All international bank transfers are charged an
    additional $20 processing fee.
     
  • Credit Card Chargebacks – Customers who perform
    a chargeback will be charged a minimum of $25 from the credit card company
    and $25 from Sonex. To avoid any fees, we recommend customers always pursue
    resolution with Sonex prior to initiating a chargeback with the credit card
    company.
     

Payment for QuickBuild, SubSonex, Complete Airframe Kits,
Kit-Minus-Tail Kits, Wing and Fuselage Sub-Kits*or AeroVee Engine Kits:

All down payments are 50% of the total order.

  • Domestic payments may be made via credit
    card, bank transfer, cashier’s check, or personal check.
     
  • International payments may be made via bank
    funds transfer, credit card, cashier’s check, or personal check. Please
    note that the customer is responsible for bank charges that may apply.
    Please contact Sonex in advance of every bank transfer for the updated and
    correct transfer information.

*Note: Because of their short lead-times, payment in-full is
required for Tail, Stick Configuration, or Landing Gear/Engine
Configuration Sub-Kits unless combined with other Sub-Kits to make a larger
order requiring a longer lead time (shipment would then require a normal
kit production schedule reservation and current Complete Airframe Kit lead
times would apply to the order).


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Payment Left On Account:

Sonex will not permit funds to be left on account past 180
days. Sonex will make every attempt to reach the customer for pertinent
mailing information in order to mail a refund, however, if there is no
response from the customer in 180 days, the funds will no longer be
available for refund.


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Part Shipment Inventory:

All Sonex Part Shipments include a packing list. Complete kit
shipments contain a detailed pack list with the items included in each box.
It is the customer’s responsibility to verify all parts reported on the
packing list are received in a shipment. You have 30 days to complete an
inventory and notify us of missing or damaged parts.

Any obvious damage to a box or crate should be carefully
documented (see Shipping Damage section below). Note that most freight
companies will not honor damage or shortage claims made after 10 business
days.


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Shipping/Freight:

 

Customer Responsibilities:

  • Customer Refusals or Delays – The
    customer is responsible for any shipping and warehouse charges,
    including shipping carrier and other 3rd party charges that
    may occur due to the refusal  or delay of delivery. An invoice will be
    sent to the customer reflecting such costs.
  • Additional Services – The customer
    is responsible for any shipping, warehouse or accessorial equipment
    charges that may occur due to customer request of additional shipping
    services not quoted or booked by Sonex, LLC including but not limited
    to Inside Delivery, Lift Gate Service, Appointment Fees, etc.
  • Customer Order Errors – Once an
    email or phone order is confirmed by the customer, or a Web Store
    order is submitted, any order entry errors made by the customer are
    the responsibility of the customer. This includes but is not limited
    to part number errors, quantity errors, and shipping address errors.
    An invoice will be sent to the customer reflecting such costs
    associated with the order error.
  • International Customs Duties, Taxes
    and Port Fees – The customer is responsible for any and all customs
    duties, taxes and port fees that may be incurred during international
    shipment, which will not typically be included in Sonex, LLC
    international freight quotes.

DOMESTIC SHIPPING (Incl. Canada & Mexico) – General Orders
Sonex will ship your package, best way. UPS or US Mail are the
preferred shippers. General orders that exceed the requirements to ship UPS
or US Mail will ship via XPO Logistics LTL freight. All orders are packaged
and shipped on a first come, first served basis.

DOMESTIC FREIGHT (Incl. Canada & Mexico) – Complete
Airframe, Subkit, and AeroVee Orders

XPO Logistics is our preferred LTL freight shipper. Our shipping department
will contact you the day your shipment leaves our shop and provide a pro
number to track the exact arrival date, along with local service center
contact information, so you may coordinate the delivery with the freight
company. Domestic shipping can take between 1 and 7 business days,
depending on your proximity to Oshkosh, WI. Please contact Sonex for
current lead times for Complete Airframe Kit, Sub-Kit, or AeroVee Engine
Kit orders.

INTERNATIONAL SHIPPING – General Orders
Sonex will ship your package, best way. UPS or US Mail are the
preferred shippers. Sonex will provide a shipping estimate upon request. US
Mail is NOT available to any country that the United States has imposed
Sanctions on or to Brazil, Italy, Russia, or South Africa or other
countries not-likely to successfully receive US Mail delivery based on our
past experience. Sonex reserves the right to refuse US Mail service to any
country where difficulty and/or shipping losses have been encountered.
Please see US
Mail section below.
 Private citizens in Russia may not
receive shipments from the United States. All packages to private citizens
are refused by Russian customs authorities and returned by UPS at the
customer’s expense. All shipments to Russia must be consigned to a business
address.

INTERNATIONAL FREIGHT – Airframe & AeroVee Kit Orders
We regularly ship international freight with freight vendor WorldWide
Logistic Partners (WWLP). As your shipping date approaches, Sonex staff
will obtain shipping quotes from WWLP and will present you with all
available options from which to choose. Sonex recommends that customers in
Australia and New Zealand work directly with C&H Freight in
Tullamarine, Victoria Australia for their freight shipments.

Please note that shipping quotes are subject to fluctuation
without notice due to fuel prices, equipment availability, etc. All quotes
are subject to each freight forwarder’s own terms and conditions.

After your shipment leaves our shop and is processed by the
freight forwarder for export, Sonex will receive booking details which
include: Booking Number; Vessel Name and Sail Date (or Flight Information
if shipping via Air Freight); Estimated Date of Arrival at the Port of
Discharge; and Estimated Delivery Date (if shipping door-to-door).

In most cases, you will have the option of shipping
Door-to-Port, or Door-to-Door, except in locations where Door-to-Door
service is not available. Door-to-Port is most-often the most economical
method. Your order will be shipped to the closest sea or airport to your
address and you will need to pick-up your shipment at the port personally
or arrange transportation from the port to the final destination yourself.
Door-to-Door shipping means that Sonex’s freight vendors will pre-arrange
delivery of the kit to your door. It is most often cheaper for a resident
of a given country to arrange these services domestically than it is for a
foreign company such as Sonex and its freight vendors, which is why we
recommend the Door-to-Port option.

THE CUSTOMER IS RESPONSIBLE FOR ANY AND ALL CUSTOMS DUTIES,
TAXES AND PORT FEES THAT MAY BE INCURRED DURING INTERNATIONAL SHIPMENT,
WHICH WILL NOT TYPICALLY BE INCLUDED IN SONEX, LLC INTERNATIONAL FREIGHT
QUOTES.

QUICK BUILD KIT ORDERS
Quick Build Kit orders to most of the United States will ship via
specialized transport, and do not require crating. LTL freight is not
available for Quick Build Kit orders. International Quick Build Kit shipments
must travel via FCL (Full Container Load) ocean freight and ship according
to the terms for INTERNATIONAL FREIGHT (above).

SHIPPING METHOD:
The shipping method used is left at the discretion of our Shipping
Department based on what’s the lowest cost vs. highest dependability with
regard to insurability, transit time, tracking, and likelihood of damage.

3RD PARTY VENDOR SHIPPING
3rd party orders are subject to drop ship fees, as orders are shipped
directly from the vendor. If shipping to Sonex for pick up, 3rd party drop
ship fees still apply since they are then drop shipped to our facilities.

US POSTAL SERVICES
Sonex sends all part shipments over $50 total merchandise value via UPS.
Should the customer request US Mail, Sonex will determine if that service
is possible to the particular destination. If US Mail is possible, Sonex
will send the shipment via US Mail and the customer will be solely
responsible for the shipment once it leaves the Sonex facility. Sonex is
not responsible for US Mail tracking, US Mail claims, and/or any other
service needed related to a lost or damaged shipment that was sent via US
Mail. Sonex customers who choose to ship via US Mail, do so at their own
risk.

UPS
UPS shipping charges are billed on a “cost of shipment” basis. A nominal
charge is added for the packaging, labor and handling, and insurance. All
packages are shipped via UPS Ground service unless upgraded shipping
service is specifically requested. Shipping cost goes up almost
exponentially in the sequence of UPS Ground, 3-Day Select, 2nd Day Air, and
Next Day Air. UPS does NOT guarantee air delivery to residential addresses.
Saturday delivery is available from UPS but is very expensive. UPS insures
all UPS shipments for damage and missing packages. Sonex, LLC. is not
responsible for any physical damage to products by shipping company (see
Shipping Damage section below). Sonex, LLC. is NOT responsible for any loss
or damage due to packages left at your doorstep by UPS drivers. UPS
tracking numbers are automatically provided to all customers who provide
e-mail addresses. Package tracking information is available 24/7 from the
UPS web site: www.ups.com.

SHIPPING DAMAGE
Sonex, LLC is not responsible for damage to parts due to freight
mishandling. It is the customer’s responsibility to document any and all
freight damage and file a claim with the appropriate freight company.

Sonex currently ships with two freight companies for domestic
shipping of high-value items: XPO Logistics and UPS. Instructions for
initiating damage claims with each company are below. Claims on
international shipments must be filed with the international freight
forwarder used for that shipment.

If any freight damage occurs, document the damage carefully
with photographs and be sure to note it on the bill of lading /point it out
to the delivery driver. Once the freight claim is filed with the freight
company, then the freight company will contact Sonex, and we will work with
the freight company to assign values to the individual parts and arrange to
get you replacement parts.

The individual instructions for damage claims are listed on
the following web sites and phone numbers:

XPO Logistics (formerly Con-Way): https://ltl.xpo.com (Select
"Claims Filing” from the blue "Manage It" menu.) Tel: (800)
755-2728
Be sure to include the cost of shipping replacement parts in your claim. If
you are unsure of replacement part shipping cost, please consult Sonex, LLC
staff.

UPS:http://www.ups.com Tel:
UPS Preferred Customer Accounts team: 800-377-4877
To report a damaged package electronically, please follow these steps:
1. Select "Support" in the menu at the top of the page.
2. Select "File a Claim".
5. Complete all of the required fields on the e-mail form, and submit.


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Cancellation Policy:

Cancellation Policy for QuickBuild, SubSonex, Complete
Airframe Kit, Kit Minus Tail, Sub Kits, & Engine Orders:
 These
orders can be cancelled up until the time the customer has approved the
formal Order Confirmation. Once Order Confirmation approval is received
from the customer, it is final, and the funds are no longer available for
refund.

In the event of cancellation following customer approval of
Order Confirmation for the above-mentioned orders (booked orders),
pre-shipped airframe kit plans numbers will be voided. Purchases under
those voided plans numbers will not be permitted by Sonex, LLC.

General Orders Cancellation/Change Policy/Fee: Orders
must be cancelled or changed within 24 hours of placing the order. Sonex
cannot guarantee that the order has not already shipped by that time, but
will make an effort to change the order, if possible. For general part
orders exceeding $1,000, a 10% cancellation fee applies to cancellations
received more than 24 hours after initial order has been made. For
cancellations of orders of any value that have already been packed by the
Sonex warehouse, handling charges will be applied. Order cancellations may
also result in “single shipment” or other special handling fees from
shipping companies as a result of the change in the warehouse
shipping/freight pickup schedule caused by the order cancellation. All such
fees will be charged to the cancelled order.


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Sonex, LLC Trademark Policy:

Sonex, LLC has registered the names, logos, and trademarks of
the Company with the Patent and Trademark Office of the United States and
with the State of Wisconsin.

Registration establishes the Company’s ownership of the Sonex,
LLC Marks and its exclusive right to use the Marks throughout the United
States and Wisconsin Registration enables Sonex, LLC to prevent others from
using the Sonex Marks in an unauthorized manner.

This policy’s mission is to (1) protect Sonex’s reputation,
good name and image by ensuring proper use of all of Sonex Marks; (2)
generating unrestricted income to support the operational goals of Sonex, LLC;
and (3) assuring that only quality products bear Sonex Marks.

1. Definitions:
Sonex Marks: Any and all names, logos, trademarks, service marks, word
marks, insignias or other images, whether or not registered, utilized by Sonex,
LLC.

Officially Licensed Vendor: Any vendor who obtains from Sonex,
LLC a license to sell merchandise bearing Sonex Marks.

2. Authority:
State and federal law require all trademark holders to exercise control
over the use and quality of its marks.

3. Applicability:
This policy applies to all individuals, organizations, departments,
businesses, and advertisers wishing to sell, market and/or give away
merchandise bearing any Sonex Mark.

4. Policy:
No Sonex Mark may be used without the prior written authorization of Sonex,
LLC. All products bearing Sonex Marks and distributed for resale or other
promotional purposes are subject to the licensing policies of Sonex, LLC.

Only an Officially Licensed Vendor is approved to produce
emblematic merchandise bearing Sonex Marks. Sonex, LLC maintains a list of
all Officially Licensed Vendors. Sonex Marks shall be used as registered,
include the appropriate trademark designation, and may not be otherwise
altered without the written authorization of Sonex, LLC.

5. Procedure:
Request Submission: All requests for use of Sonex Marks shall be submitted
in writing, to Sonex, LLC. Sonex, LLC encourages all requests be submitted
with as many specifics as to intended use as possible, including artwork.
All requests should be submitted by messaging the Orders/Customer
Service department via the Sonex Contact Form
 with
the Subject of "Sonex Trademark Use Request".

6. Enforcement:
Merchandise produced without written authorization may be considered
"counterfeit" and subject to all available legal remedies,
including seizure of the merchandise.

Federally Registered Sonex Marks:

AEROCONVERSIONS
AEROVEE
AEROCARB
AEROINJECTOR
E-FLIGHT
ONEX
SONERAI
SONEX
SUBSONEX
TEROS
WAIEX
XENOS


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Sonex, LLC Privacy Policy:

Our Commitment To Privacy: Your privacy is
important to us. To better protect your privacy we provide this notice
explaining our online information practices and the choices you can make
about the way your information is collected and used.

The Information We Collect: This notice
applies to all information collected or submitted on the Sonex web site,
submitted online via email, via telephone, or via any other methods. On
some pages, you can order products, make requests, and register to receive
materials. The types of personal information collected at these pages are:

Name
Plans Number
Address
Email Address
Phone Number
Credit/Debit Card Information
(etc.)

On some pages, you can submit information about other people.
For example, if you order a gift online and want it sent directly to the
recipient, you will need to submit the recipient’s address. In this
circumstance, the types of personal information collected are:

Name
Plans Number
Address
Phone Number
(etc.)

The Way We Use Information: We use the
information you provide about yourself when placing an order to complete
that order, and in the case of new aircraft plans & kit sales and
aircraft ownership transfers, to populate the searchable Sonex Builder
Database found at https://www.sonexaircraft.com/sonex-builder-database/ and
its associated Sonex Completions Gallery, Sonex Builders’ Web Sites
directory, and Builder Map. Sonex builders may voluntarily opt to make
telephone and/or email contact information publicly viewable, and may
maintain other aspects of visible listing details via a login account,
which may be requested at: https://www.sonexaircraft.com/sonex-builder-database/.
Sonex Builder Database customer listings may be completely removed upon
specific request to the Sales
department via the Sonex Contact Form.

We do not share order entry information with outside parties
except to the extent necessary to complete that order. We use the
information you provide about someone else when placing an order only to
ship the product and to confirm delivery. We do not share this information
with outside parties except to the extent necessary to complete that order.
We offer gift certificates by which you can personalize a product you order
for another person. Information you provide to us to create a gift
certificate is only used for that purpose, and it is only disclosed to the
person receiving the gift.

We use return email addresses to answer the email we receive.
Such addresses are not shared with outside parties. You can register to
receive updates on our products and services via opt-in mailing lists and
news feeds: 
Requests for Info Pack literature and DVD’s may result in follow-up email
correspondence from sales staff or addition of your name and email address
to relevant prospective customer email lists owned and operated solely by Sonex,
LLC. Unsubscribe requests will always be honored, and customers are welcome
to follow unsubscribe links in list-generated email correspondence at any
time.

We use non-identifying and aggregate information to better
design our website, advertising, and customer service efforts. For example,
we may tell an advertiser, consultant, or affiliate partners that X number
of individuals visited a certain area on our website, or that Y number of
men and Z number of women filled out our registration form, but we would
not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information
provided to us online in ways unrelated to the ones described above without
also providing you an opportunity to opt-out or otherwise prohibit such
unrelated uses.

Our Commitment To Data Security: To
prevent unauthorized access, maintain data accuracy, and ensure the correct
use of information, we have put in place appropriate physical, electronic,
and managerial procedures to safeguard and secure the information we
collect online.

Our Commitment To Children’s Privacy: Protecting
the privacy of the very young is especially important. For that reason, we
never collect or maintain information at our website from those we actually
know are under 13 without explicit consent from a parent or guardian.

How You Can Access Or Correct Your Information: You
can access all your personally identifiable information that we collect
online and maintain by calling our main phone line and requesting that this
information be verified. You can dictate the correct information to us and
we will verify that this matches the recorded information in our accounting
software. We use this procedure to better safeguard your information. You
can correct factual errors in your personally identifiable information by
sending us a request that credibly shows error. We prefer these corrections
be submitted to the Orders/Customer
Service department via the Sonex Contact Form.
 To
protect your privacy and security, we will also take reasonable steps to
verify your identity before granting access or making corrections.


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How To Contact Us:

Should you have other questions or concerns about these
privacy policies or any of these Policies or Procedures are unclear, please
contact Sonex, LLC at:
Tel: 920.231.8297
Fax: 920.426.8333
Sonex Contact Form

 


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