Customer Service Representative

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Job Title
Customer Service Representative

Oshkosh, WI 54902

Full-Time (40+ hrs), Non-Exempt

Highly Organized People Person Wanted!
Do you love making personal connections with customers in a close-knit niche market community? Do you have outstanding organizational skills and a dedication to offering the best customer service? Do you enjoy learning new things every day in a technically oriented product line and have an interest or curiosity about experimental aviation? Are you looking for a small business, semi casual work environment that you can call home? If you answered YES to these questions, then a career at Sonex may be right for you!

Sonex, LLC sells aircraft kits, engines, and accessories for recreational pilots to assemble at home, take to the airport and fly! With over 40 years of experience, Sonex offers well engineered products with outstanding performance at an affordable price. Sonex provides leadership to the grass-roots homebuilt community to protect the experimental-amateur built rules and cultivate new pilots and airplane builders through educational efforts.

Sonex is happy to employ many versatile team-players who work together in our fast-paced environment to make the customer’s experience the best it can be. As a customer service team member, some duties include:

  • Customer order processing
  • Customer & internal communication via phone, email, in-person, etc.
  • Customer Accounts Receivable
  • Data entry
  • Multitask, prioritize, and manage time effectively
  • Handle customer concerns, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Many other clerical duties as assigned

Benefits Offered:

  1. Health Insurance: 100% company paid premium after 30 days of employment
  2. Retirement Plan: 401(k) is available after one year of service. Sonex contributes 3% of employee wage regardless of employee contribution.
  3. Paid Time Off (PTO): 90 days of service = 3 days, 180 days of service = 5 days additional, 1 year of service = 5 days additional (pro-rated)
  4. Employee Funded Insurance: Dental, vision, life, disability, and many other insurance products are also available.
  5. Employee Discount


How to Apply:
Submit resume, compensation requirements and references to Sonex Human Resources via our Contact Form. No phone calls, please.


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