Sonex Plans that have not been used to build an Airframe may be resold. In order for Sonex Aircraft, LLC to recognize the transfer of ownership, three actions must be taken. One by the Seller and two by the Buyer:
Once the signed Articles of Agreement and Waiver of Liability and ownership transfer fee are received from the new owner and written notice of the transfer of ownership is received from the seller, the new owner assumes all of the rights and privileges of the original purchaser with two exceptions:
Any Flying Sonex Aircraft carries the Serial number of the Sonex Plans used to build it. In order for the flying aircraft ownership transfer to be recognized by Sonex Aircraft, LLC the procedure for Buying Sonex Plans (above) must be followed by Buyer and Seller. The Sonex Plans (print set) must be sold with the corresponding aircraft. It is the responsibility of the buyer to make sure the plans are included in the purchase of any 2nd hand aircrafts. Part warranties are not transferable to new owners, and parts exchanges are not accepted.
Note: we recommend that all Sonex Aircraft owners utilize their own buyer agreement when selling Experimental Amateur-Built aircraft, such as the template provided by EAA on their Members Only web site (log-in required): http://members.eaa.org/home/homebuilders/selling/waiver.html
All Sonex Component Parts may be resold without correspondence with Sonex Aircraft, LLC. It is the buyer's responsibility to ensure that the parts are genuine Sonex component parts. Note that Part warranties are not transferable to the new owner, and parts exchanges are not accepted.
Sonex Aircraft, LLC values each and every customer. If there is a problem with any part or service provided please contact us immediately (see "Part Returns and Exchanges" below). Sonex Aircraft, LLC exclusively sells experimental (non-PMA'd) aircraft parts. There is no warranty for these parts, implied or intended, unless explicitly stated in the part documentation. Sonex Aircraft, LLC is not responsible for any incidental or consequential damages resulting from the use of any product offerings including direct or indirect labor, lodging, repair, medical or legal expenses incurred by a customer, or any agent of the customer. The user is responsible for the entire risk of all parts used on their aircraft. All Electrical Components sold by Sonex Aircraft, LLC are not eligible for return, exchange or factory service. This is standard industry practice. These component parts (including but not limited to the AeroVee secondary ignition pick-up modules and coils, stator alternator, magnetron ignition units, and regulator) are shipped from the Sonex Factory as functional tested components. We have seen cases where they are returned to the Sonex facility in a damaged condition from improper wiring. Also, it should be noted that the majority of "defective" electrical parts returned to us are fully functional. We encourage all builders to wire their engine and ignition per the
detailed wiring diagrams provided in the manuals.
No part returns or exchanges are accepted by Sonex Aircraft, LLC after 30 days from date of purchase. Special Order items, including but not limited to propellers, instruments and upholstery, are not eligible for return or exchange. All part returns must be authorized in writing from Sonex Aircraft, LLC before they are returned for repair, replacement, or exchange. This can best be accomplished by sending e-mail to: email@example.com with an explanation of the issue and detailed images where appropriate. If an issue is found, Sonex Aircraft, LLC will issue a Return Material Authorization (RMA) number and instructions for returning the part or assembly for repair, replacement, exchange, or refund. Any refund is subject to a restocking charge depending on the condition of the returned part. Any part returned without an RMA will be immediately returned at the owner's expense. As with standard practice in all industries, regardless of the corrective action on any (RMA) returned part, shipping expenses to and from the Sonex facility are the customer’s responsibility. Sonex Aircraft reserves the right to determine how a warranty repair will be made in lieu of part replacement. RMA numbers can be obtained by contacting Sonex by phone (920-231-8297) or by e-mailing the technical support department at: firstname.lastname@example.org Part Exchanges are subject to a minimum handling and restocking fee of 20% subject to the condition of the returned parts.
Sonex and AeroConversions customers are encouraged to utilize the provided technical documentation to the greatest extent possible when
troubleshooting technical problems. Customers may also contact Sonex and AeroConversions Technical Support staff via email at email@example.com
or firstname.lastname@example.org or via telephone at 920-230-TECH
(8324) during the days and hours posted at: http://www.sonexaircraft.com/support/contacting.html#tech
Sonex Aircraft, LLC will issue an FAA Form 8050-2 Kit Bill of Sale form to every kit purchased at the end of each month. If a previous kit builder requires this form, contact Sonex Aircraft, LLC by phone, fax, or e-mail: email@example.com and this signed form will be sent.
Sonex Plans are available for individual purchase only to customers in the United States, Canada, Australia and New Zealand. Customers in all other countries may only build using a Sonex, Waiex, Onex or Xenos Complete Airframe Kit or Sub-Kits.
All customers wishing to conduct any business transactions with Sonex Aircraft, LLC related to the construction, operation or support of a Sonex Aircraft, must sign and submit the most current version of the Articles of Agreement & Waiver of Liability. Sonex Aircraft planholders who have already signed and submitted previous versions of the Articles of Agreement & Waiver of Liability must re-submit the current version of the Agreement before initiating new transactions. The Articles of Agreement & Waiver of Liability can be downloaded at:http://www.sonexaircraft.com/documents/liability.pdf
General* Sonex orders are usually shipped within 0-14 business days from the date the order was approved for packing** by Sonex staff.
*General Sonex orders = are not complete kits, sub-kits, or third party orders (items produced by third party vendors).
**Approved for packing = the staff has all of the correct information needed as well as whatever payment is necessary for your particular order.
For larger orders, like kits and engines, or if there is a prolonged backorder in excess of 4 weeks, Sonex will contact you with further information. Customers should keep in mind that third party orders usually have extended lead times.
On complete aircraft kit and engine kit orders, a 1/3 deposit and submission of all required Buyer Agreements (above) begins the ordering process with an estimated delivery date and order confirmation supplied by Sonex Aircraft, LLC.
Quick Build & SubSonex kit orders require a 50% deposit and submission of all required Buyer Agreements (above) to begin the ordering process with an estimated delivery date and order confirmation supplied by Sonex Aircraft, LLC. Quick Build Kit deposits are non-refundable after the customer has approved the Order Confirmation.
Any delay in kit delivery requested by the customer for any reason may incur higher pricing if a price increase occurs between the time of order and delivery.
Customer Order Errors - Once an email or phone order is confirmed by the customer, or a Web Store order is submitted, any order entry errors made by the customer are the responsibility of the customer. This includes but is not limited to part number errors, quantity errors, and shipping address errors. An invoice will be sent to the customer reflecting such costs associated with the order error.
Customers may pick up orders to save shipping cost. We strongly suggest customers place an order first at http://www.sonexaircraft.com/eshop/ to allow us time to prepare the order. Please allow at least two hours after placing an order and 3-4 hours on Monday (which tends to be our busiest day). The more advanced notice we have of a part pick-up order, the better. Note that all pick-up orders are subject to 5% WI Sales Tax. Complete Airframe Kit, Subkits, or AeroVee Engine Kit pick-up orders are subject to current lead times.
Required Spare Canopy for International Orders:
Aircraft Canopies are fragile items. Although Sonex Aircraft canopies are made from SonPlex Acrylic for better durability than standard plexiglass, canopies may still be damaged by the builder during installation and use, or may be damaged during shipping. Canopies are large items that require custom crating and are very expensive to ship overseas.
All International (excluding Canada and Mexico) Complete Airframe Kit orders, Fuselage Sub-Kit orders, or individual parts orders which include a canopy will have $220 added to the order for the inclusion of a Required Spare Canopy ($320 in the case of a Onex). This spare canopy price includes a $100 discount.
Component Part Lead Times:
Sonex Aircraft, LLC continues to use just-in-time manufacturing from a wide range of suppliers to keep costs down and quality up. If particular items have an unanticipated strong demand, occasionally they will be out of stock for an extended period. Many component assemblies (AeroCarbs/AeroInjectors, Trim Assemblies, etc) are also built-to-order so if one component part is missing the entire assembly must be back-ordered. The best way to avoid delays in your project is to order items well in advance of when they will be required. Current lead times for specific items can be obtained from Sonex Aircraft, LLC by phone, fax, or e-mail.
Domestic General Order - Sonex accepts Visa, MasterCard, American Express, Discover Card, bank transfers, money orders, cashiers checks, and personal checks. Credit card orders placed online are not processed automatically at the time of order, but are manually processed by Sonex staff. Please note that the customer is responsible for bank charges that may apply. For all bank funds transfers, please request bank transfer information for each transfer performed. All domestic bank transfers are charged an additional $15.00 processing fee.
International General Orders – Payments may be made via bank funds transfer or by credit card (under USD$5,000). Please note that the customer is responsible for bank charges that may apply. For all bank funds transfers, please request bank transfer information for each transfer performed. All international bank transfers are charged an additional $20 processing fee.
Credit Card Chargebacks - Customer's who perform a chargeback will be charged a minimum of $25 from the credit card company and $25 from Sonex Aircraft. To avoid any fees, we recommend customers always pursue resolution with Sonex prior to initiating a chargeback with the credit card company.
Payment for Complete Airframe Kits, Kit-Minus-Tail, Wing and Fuselage Sub-Kits*or AeroVee Engine Kits:
All down payments are 1/3 of the total order.
Domestic payments may be made via credit card, bank transfer, cashiers check, or personal check.
International payments may be made via bank funds transfer, credit card (1/3 deposits only), cashiers check, or personal check. Please note that the customer is responsible for bank charges that may apply. Please contact Sonex in advance of every bank transfer for the updated and correct transfer information.
*Note: Because of their short lead-times, payment in-full is required for Tail, Stick Configuration, or Landing Gear/Engine Configuration Sub-Kits unless combined with other Sub-Kits to make a larger order requiring a longer lead time (shipment would then require a normal kit production schedule reservation and current Complete Airframe Kit lead times would apply to the order).
Payment for Quick Build & SubSonex Kits:
All down payments are 1/2 of the total order.
Domestic payments may be made via credit card, bank transfer, cashiers check, or personal check.
International payments may be made via bank funds transfer, credit card (1/2 deposits only), cashiers check, or personal check. Please note that the customer is responsible for bank charges that may apply. Please contact Sonex in advance of every bank transfer for the updated and correct transfer information.
Part Shipment Inventory:
All Sonex Part Shipments include a packing list. Complete kit shipments contain a detailed pack list with the items included in each box. It is the customer’s responsibility to verify all parts reported on the packing list are received in a shipment. You have 30 days to complete an inventory
and notify us of missing or damaged parts.
Any obvious damage to a box or crate should be carefully documented (see Shipping Damage section below). Note that most freight companies will not honor damage or shortage claims made after 10 business days.
DOMESTIC SHIPPING (Incl. Canada & Mexico) – General & AeroVee Engine Kit Orders
Sonex will ship your package, best way. UPS is the preferred shipper. General orders that exceed the requirements to ship UPS will ship Con-Way Freight. All orders are packaged and shipped on a first come, first served basis.
DOMESTIC FREIGHT (Incl. Canada & Mexico) – Complete Airframe, Subkit, and AeroVee Orders
Con-Way Freight is our preferred freight shipper. Our shipping department will contact you the day your shipment leaves our shop and provide a pro number to track the exact arrival date, along with local service center contact information, so you may coordinate the delivery with the freight company. Domestic shipping can take between 1 and 7 business days, depending on your proximity to Oshkosh, WI. Please contact Sonex for current lead times for Complete Airframe Kit, Sub-Kit, or AeroVee Engine Kit orders.
INTERNATIONAL SHIPPING – General Orders
Sonex will ship your international package by UPS whenever possible. Sonex will provide a shipping estimate upon request. US Mail is NOT available to any country that the United States has imposed Sanctions on or to Brazil, Italy, Russia, or South Africa based on our past experience. Sonex reserves the right to refuse US Mail service to any country where difficulty and/or shipping losses have been encountered. Please see US Mail section below. Private citizens in Russia may not receive shipments from the United States. All packages to private citizens are refused by Russian customs authorities and returned by UPS at the customer’s expense. All shipments to Russia must be consigned to a business address.
INTERNATIONAL FREIGHT – Airframe & AeroVee Kit Orders
We regularly ship international freight with freight vendor WorldWide Logistic Partners (WWLP). As your shipping date approaches, Sonex staff will obtain shipping quotes from WWLP and will present you with all available options from which to choose.
Please note that shipping quotes are subject to fluctuation without notice due to fuel prices, etc. All quotes are subject to each freight forwarder’s own terms and conditions, which are provided to you by Sonex along with your quotes for approval.
After your shipment leaves our shop and is processed by the freight forwarder for export, Sonex will receive booking details which include: Booking Number; Vessel Name and Sail Date (or Flight Information if shipping via Air Freight); Estimated Date of Arrival at the Port of Discharge; and Estimated Delivery Date (if shipping door-to-door).
In most cases, you will have the option of shipping Door-to-Port, or Door-to-Door, except in locations where Door-to-Door service is not available. Door-to-Port is most-often the most economical method. Your order will be shipped to the closest sea or airport to your address and you will need to pick-up your shipment at the port personally or arrange transportation from the port to the final destination yourself. Door-to-Door shipping means that Sonex’s freight vendors will pre-arrange delivery of the kit to your door. It is most often cheaper for a resident of a given country to arrange these services domestically than it is for a foreign company such as Sonex and its freight vendors, which is why we recommend the Door-to-Port option.
QUICK BUILD KIT ORDERS
Quick Build Kit orders to most of the United States will ship via specialized transport, and do not require crating. LTL freight shipments to the US, Canada and Mexico require full crating and ship according to the terms for DOMESTIC FREIGHT (above). International LCL shipments require full crating and ship according to the terms for INTERNATIONAL FREIGHT (above).
The shipping method used is left at the discretion of our Shipping Department based on what’s the lowest cost vs. highest dependability with regard to insurability, transit time, tracking, and likelihood of damage.
US POSTAL SERVICES
Sonex sends all part shipments over $50 total merchandise value via UPS. Should the customer request US Mail, Sonex will determine if that service is possible to the particular destination. If US Mail is possible, Sonex will send the shipment via US Mail and the customer will be solely responsible for the shipment once it leaves the Sonex facility. Sonex is not responsible for US Mail tracking, US Mail claims, and/or any other service needed related to a lost or damaged shipment that was sent via US Mail. Sonex customers who choose to ship via US Mail, do so at their own risk.
UPS shipping charges are billed on a “cost of shipment” basis. A nominal charge is added for the packaging, labor and handling, and insurance. All packages are shipped via UPS Ground service unless upgraded shipping service is specifically requested. Shipping cost goes up almost exponentially in the sequence of UPS Ground, 3-Day Select, 2nd Day Air, and Next Day Air. UPS does NOT guarantee air delivery to residential addresses. Saturday delivery is available from UPS but is very expensive. UPS insures all UPS shipments for damage and missing packages. Sonex Aircraft, LLC. is not responsible for any physical damage to products by shipping company (see Shipping Damage section below). Sonex Aircraft, LLC. is NOT responsible for any loss or damage due to packages left at your doorstep by UPS drivers. UPS tracking numbers are automatically provided to all customers who provide e-mail addresses. Package tracking information is available 24/7 from the UPS web site: www.ups.com.
Sonex Aircraft, LLC is not responsible for damage to parts due to freight mishandling. It is the customer’s responsibility to document any and all freight damage and file a claim with the appropriate freight company.
Sonex currently ships with two freight companies for domestic shipping: Con-Way Freight and UPS. Instructions for initiating damage claims with each company are below. Claims on international shipments must be filed with the international freight forwarder used for that shipment.
If any freight damage occurs, document the damage carefully with photographs and be sure to note it on the bill of lading /point it out to the delivery driver. Once the freight claim is filed with the freight company, then the freight company will contact Sonex, and we will work with the freight company to assign values to the individual parts and arrange to get you replacement parts.
The individual instructions for damage claims are listed on the following web sites and phone numbers:
Con-Way: http://freight.con-way.com (Select “All Tools”, “Claims” from the blue "Con-Way Freight Quick Tools" menu.)
Tel: (800) 755-2728
Be sure to include the cost of shipping replacement parts in your claim. If you are unsure of replacement part shipping cost, please consult Sonex Aircraft, LLC staff.
UPS: http://www.ups.com Tel: UPS Preferred Customer Accounts team: 800-377-4877
To report a damaged package electronically, please follow these steps:
1. Select "Support" in the menu at the top of the page.
2. Select "File a Claim".
5. Complete all of the required fields on the e-mail form, and submit.
Complete Airframe Kit Cancellation Policy/Fee: A $200 fee will be deducted from all Complete Airframe Kit order cancellation refunds. Written cancellation must be received within 30 days of estimated ship date. If cancellation is requested short of 30 days, forfeiture of deposit will result. If final/full kit payment has been made, 1/3 of that total will be deducted from refund.
Quick Build Kit and SubSonex Cancellation Policy: Quick Build Kits require a 50% deposit, which is non-refundable once the Kit Order Confirmation has been approved by the customer. Quick Build Kits are built-to-order, and construction of your Quick Build Kit commences once the Order Confirmation has been approved.
Pre-shipped airframe kit plans, excluding Sonex, must be returned in the event of kit order cancellation. Plans that are returned damaged will be assessed a re-stocking fee up to $600. Kit order cancellation refunds will be held until returned plans are received by Sonex Aircraft, LLC.
Cancellation of a Sonex Complete Airframe Kit or Quick Build Kit does not require plans return, and Sonex plans are not accepted for return. Sonex plans may be sold second-hand in accordance with Sonex Aircraft, LLC Terms and Conditions.
Subkit Cancellation Policy/Fee: A $100 fee will be deducted from all Subkit order cancellation refunds. Written cancellation must be received within 30 days of estimated ship date. If cancellation is requested short of 30 days, forfeiture of deposit will result. If final/full kit payment has been made, 1/3 of that total will be deducted from refund. Any costs, such as shipping costs, will be deducted from refund.
AeroVee Cancellation Policy/Fee: A $100 fee will be deducted from all AeroVee order cancellation refunds. Written cancellation must be received within 30 days of estimated ship date. If cancellation is requested short of 30 days, forfeiture of deposit will result. If final/full payment has been made, 1/3 of that total will be deducted from refund.
General Orders Cancellation/Change Policy/Fee: Orders must be cancelled or changed within 24 hours of placing the order. Sonex cannot guarantee that the order has not already shipped by that time, but will make an effort to change the order, if possible. For general part orders exceeding $1,000, a 10% cancellation fee applies to cancellations received more than 24 hours after initial order has been made. For cancellations of orders of any value that have already been packed by the Sonex warehouse, handling charges will be applied. Order cancellations may also result in “single shipment” or other special handling fees from shipping companies as a result of the change in the warehouse shipping/freight pickup schedule caused by the order cancellation. All such fees will be charged to the cancelled order.
Sonex Aircraft, LLC Trademark Policy:
Sonex Aircraft, LLC has registered the names, logos, and trademarks of the Company with the Patent and Trademark Office of the United States and with the State of Wisconsin.
Registration establishes the Company's ownership of the Sonex Aircraft,LLC Marks and its exclusive right to use the Marks throughout the United States and Wisconsin Registration enables Sonex Aircraft,LLC to prevent others from using the Sonex Marks in an unauthorized manner.
This policy's mission is to (1) protect Sonex Aircraft's reputation, good name and image by insuring proper use of all of Sonex Marks; (2) generating unrestricted income to support the operational goals of Sonex Aircraft,LLC; and (3) assuring that only quality products bear Sonex Marks.
Sonex Marks: Any and all names, logos, trademarks, service marks, word marks, insignias or other images, whether or not registered, utilized by Sonex Aircraft, LLC.
Officially Licensed Vendor: Any vendor who obtains from Sonex Aircraft LLC's a license to sell merchandise bearing Sonex Marks.
State and federal law require all trademark holders to exercise control over the use and quality of its marks.
This policy applies to all individuals, organizations, departments, businesses, and advertisers wishing to sell, market and/or give away merchandise bearing any Sonex Mark.
No Sonex Mark may be used without the prior written authorization of Sonex Aircraft, LLC. All products bearing Sonex Marks and distributed for resale or other promotional purposes are subject to the licensing policies of Sonex Aircraft,LLC.
Only an Officially Licensed Vendor is approved to produce emblematic merchandise bearing Sonex Marks. Sonex Aircraft,LLC maintains a list of all Officially Licensed Vendors.
Sonex Marks shall be used as registered, include the appropriate trademark designation, and may not be otherwise altered without the written authorization of Sonex Aircraft,LLC.
Request Submission: All requests for use of Sonex Marks shall be submitted in writing, to Sonex Aircraft,LLC. Sonex Aircraft,LLC encourages all requests be submitted with as many specifics as to intended use as possible, including artwork. All requests should be submitted by e-mail to: firstname.lastname@example.org with the Subject of "Sonex Trademark Use Request".
Merchandise produced without written authorization may be considered "counterfeit" and subject to all available legal remedies, including seizure of the merchandise.
Federally Registered Sonex Marks:
Our Commitment To Privacy: Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect: This notice applies to all information collected or submitted on the Sonex Aircraft web site, submitted online via email, via telephone, or via any other methods. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at
these pages are:
Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
The Way We Use Information: We use the information you provide about yourself when placing an order to complete that order, and in the case of new aircraft plans & kit sales and aircraft ownership transfers, to populate the searchable Sonex Builder Database found at http://builder.sonexaircraft.com/cgi-bin/search.pl and its associated Sonex Aircraft Completions Gallery, Sonex Builders’ Web Sites directory, and Builder Map. Sonex Aircraft builders may voluntarily opt to make telephone and/or email contact information publicly viewable, and may maintain other aspects of visible listing details via a login account, which may be requested at: http://builder.sonexaircraft.com/cgi-bin/builders.pl. Sonex Builder Database customer listings may be completely removed upon specific request to email@example.com.
We do not share order entry information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We offer gift certificates by which you can personalize a product you order for another person. Information you provide to us to create a gift certificate is only used for that purpose, and it is only disclosed to the person receiving the gift.
We use return email addresses to answer the email we receive. Such addresses are not shared with outside parties. You can register to receive updates on our products and services via opt-in mailing lists and news feeds: http://www.sonexaircraft.com/rss_info.html. Requests for Info Pack literature and DVD’s may result in follow-up email correspondence from sales staff or addition of your name and email address to relevant prospective customer email lists owned and operated solely by Sonex Aircraft, LLC. Unsubscribe requests will always be honored, and customers are welcome to follow unsubscribe links in list-generated email correspondence at any time.
We use non-identifying and aggregate information to better design our website, advertising, and customer service efforts. For example, we may tell an advertiser, consultant, or affiliate partners that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security: To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy: Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13 without explicit consent from a parent or guardian.
How You Can Access Or Correct Your Information: You can access all your personally identifiable information that we collect online and maintain by calling our main phone line and requesting that this information be verified. You can dictate the correct information to us and we will verify that this matches the recorded information in our accounting software. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. We prefer these corrections be e-mailed to: firstname.lastname@example.org To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How To Contact Us:
Should you have other questions or concerns about these privacy policies or any of these Policies or Procedures are unclear, please contact Sonex Aircraft, LLC at: