|The Registered Xenos Owner must do four things to qualify for warranty replacement:
1.) On the web store register/place replacement parts order.
2.) Sonex must receive a picture of the incorrect cable(s) with the part numbers identified by e-mail at email@example.com. The subject line of the email to the Tech Department MUST reference the Service Bulletin Number as well as the web store order number. (If customer elects not to email a photo, the customer may return the cables to Sonex at their expense. Should the returned cable(s) be deemed in proper condition, the cable(s) will be returned to the customer at their expense. Return instructions listed below.) Please note: no action will be taken by Sonex until step one and two have been completed by the customer.
3.) Sonex will confirm there is (or is not) a problem with a response to your e-mail.
4.) To avoid being charged for the cable(s), customers must either submit a photo of the cables cut in two just below the incorrect swage OR return the incorrect cables, at their expense, to Sonex to be destroyed.
Note: Flying aircraft will be given shipping priority.
All packages being shipped to Sonex related to this service bulletin, MUST be addressed as follows.
1st Line: Sonex Aircraft, LLC
2nd Line: XNS-SB-002, Web Store # (customers specific web store order number here)
3rd Line: 511 Aviation Road
4th Line: Oshkosh, WI 54901